At Halden Voyage, your satisfaction is important to us. If for any reason you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products must be unused, in their original packaging, and in the same condition as received.
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Certain items such as personal care products or items marked non-returnable cannot be returned.
2. Return Process
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To initiate a return, please contact our support team with your order details.
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Once approved, you will receive instructions for returning the product.
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refunds
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Refunds for orders paid via Cash on Delivery (COD) will be provided in cash or through another agreed cash method.
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Refunds will be processed after the returned item has been inspected and approved.
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Please allow a reasonable time for processing and communication.
4. Exchanges
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If you prefer an exchange, we will arrange a replacement once the returned item has been received and approved.
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Exchanges are subject to product availability.
5. Damaged or Defective Items
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If you receive a damaged or defective product, please notify us immediately.
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We will arrange a replacement or refund at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned or refunded:
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Products damaged due to misuse or mishandling
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Items without original packaging or missing parts
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Personal care and hygiene-related products
7. Contact Us
For questions regarding returns, refunds, or exchanges, please reach out to our customer support team at [email protected].